Legal

Online Dispute Resolution For Customers In The EU

The Regulation 524/2013 on Online Dispute Resolution (ODR) enables EU consumers and traders to submit any disputes arising from online transactions to the ODR process, which has the form of an interactive website. Consumers will be able to submit a complaint online via the ODR platform, in the language of their choice. Please click here for further information http://ec.europa.eu/consumers/odr/. Fon can provide you with further details of this platform if you contact us by email at complaintseu@fon.com