Legal

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Terms of Use of Fon

 

(Date of last version June 2015)

 

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The following text is in English:

 

Welcome to Fon, by accessing the Fon Network you agree to be bound by these Terms of use of the Fon services (TOU) and Privacy Policy. Please read these TOU carefully, they affect your legal rights. If you do not agree to these TOU, you may not access the Fon service, so please refrain from using it.

 

Fon Wireless Limited (hereinafter, “Fon” “us”), is a company registered in the UK with company number 5661131 located at 25 Farringdon Street, London, EC4A 4AB, United Kingdom.

 

Fon is a Network linking user-provided wireless hotspots. By joining the Network, you gain access to Fon Spots across this global Network with a single registration.

 

I. Fon Services

 

Who is subject under this Terms of Use?

 

The TOU regulates the provision of services from Fon to the Fon Members and Fon Visitors, “You” or “you”.

 

The content, products, and services contained in the Fon Website are not designed or directed to persons resident in jurisdictions where such contents are not authorised or permitted.

 

Unless expressly stated otherwise, the present TOU together with the registration form, Fon’s Privacy Policy and, where applicable, Fon Software License Agreement and the Fon Application Software License Agreement, herein after “Agreement” shall constitute the contractual relationship between Fon and the Fon Member and between Fon and the Fon Visitor, where applicable.

 

You acknowledge that you have not relied on any other representations not specifically included in this Agreement. You represent that you are of legal age and have the legal capacity to enter into this Agreement. If you are contracting on behalf of a company, you represent that you are authorised to enter into this Agreement and agree to be personally liable for all accounts if you are not so authorised.

 

Who can access the Fon Spot?

 

In order to become a Fon Member or Fon Visitor you need to register with Fon and click the appropriate box to confirm you have read, understood, and accept the present TOU, the Privacy Policy and the other terms where applicable.

 

Fon Members shall have free access to any Fon Spot. Fon Visitors need to purchase a Fon Pass or may be granted with limited or unlimited access in virtue of a Fon promotion or specific agreement between Fon and a Third Party.

 

The Fon member or Fon Visitor shall, prior to access, have registered through Fon or through a Fon Partner to be allowed access to a Fon Spot.

 

The Fon Member shall ensure that its agreement with its broadband service ISP allows sharing of bandwidth. The Fon Member is the solely responsible for compliance with your contractual obligations towards such ISP.

 

Fon Account Registration

 

Our registration process will ask you for information including your name and other personal information. You must provide accurate and complete information in response to our questions. You must also keep the information that you provide up-to-date.

 

You must register with the Fon Network using the web form on our Site and Portal, providing full and correct information.

 

You will have the opportunity to choose a unique username, and you must remember this username or else store it in a safe place. You must keep your password secret and not divulge it or share it with others.

 

You have the obligation to immediately inform Fon as to any knowledge that you have regarding the improper use of the identifiers and/or passwords, including theft, loss, or unauthorised access, so as to immediately cancel the password/identifier. As long as Fon has not been informed of such, Fon shall be exempt of any liability derived from the improper use of the identifiers or passwords by unauthorised third parties.

 

You shall communicate to Fon any modifications of the information contained in your registration form as well as any subsequent modification of such information.

 

Any information or data collected or stored by Fon is subject to Fon’s Privacy Policy.

 

Description of Fon Services

 

The services provided by Fon consist of:

  • facilitating access to Fon Spots
  • providing information about the location of different Fon Spots
  • providing the authentication, registration for such access
  • offering access to the Fon Spots by the sale of passes to Fon Visitors

 

The Fon Members and the Fon Visitors can connect to the Fon Network through any Fon Spot when these are available.

 

To connect to the Fon Network, you will have to select a Fon Spot, and through the Fon Website or Fon Access Portal, introduce your username and password.

 

Fon will validate the data introduced by you and, subject to this Agreement, will permit you to connect to the Fon Spot.

 

Fon will notify you of any updates to the Fon Software whenever there is a new available version.

 

II. Fon Members

 

How can you become a Fon Member?

 

You can become a Fon Member by accepting this Agreement and owning a Fon Router, or a router of a Fon Partner, with the Fon functionality installed. If you do not have a router compatible with the Fon Software you may purchase a Fon Router through the Fon Website.

 

Installation and Activation of the Fon Software and Fon Spot

 

Once you have registered with the Fon Network as a Fon Member and accepted the Agreement, you may download, install, and use Fon Software. You agree to install Fon Software following the instructions provided in our manual published in our website. You accept and agree that Fon is not responsible for any failure or damage arising from the incorrect installation of Fon Software.

 

If you become aware of any aspect of Fon Hardware, Fon Software, or the Fon Service which has or is likely to cause damage, or allow damage to be caused, you will inform creating a support ticket from our online end user Help Center.

 

The Fon Spot will be active and fully operational once the Fon Software or the Fon Router has been correctly installed and you have been registered.

 

Fon may publish information about the location of any Fon Spot the Fon Member registers within the Fon Network while this Agreement is in force. This is essential for other users to access the Service.

 

The Fon Visitor will be able to connect to the Fon Spots after registration to the Fon Network and payment of the Fon Pass as established in the Fon Visitor clause.

 

Rights and Obligations of the Fon Members

 

If you register as a Fon Member you understand that as a result of connecting a Fon Router to the Fon Network and registering with Fon, you will create a Fon Spot. Other users will be entitled to access the internet through this Fon Spot. In return for your providing and maintaining this facility in accordance with these TOU, you will be entitled to access all Fon Spots.

 

If you register as a Fon Member via owning a Fon Router you may activate and link your account to a PayPal account you will be entitled to receive a revenue share of any connection purchased through your Fon Spot by any Fon Visitor, but you will not be able to connect to other Fon Spots. Please note that this option is not available for all countries.

 

As a Fon Member you will not be able to connect simultaneously to several Fon Spots, but you will have the right to grant free access to your own Fon Spot to several users of your choice, the exact number of which shall be defined by Fon from time to time.

 

As a Fon Member, you agree to keep the Fon Spot active during 24 hours 7 days a week in order for the other Fon Members and Fon Visitors to be able to connect thereto.

 

In order to guarantee the correct functioning of the Fon Spots, the Fon Members shall exclusively use the official versions of the Fon Software.

 

You agree to use the Fon Services and accept to use them only for lawful purposes. If you use Fon Services for any unlawful purposes, or provide any unlawful or illegal content, or breach these TOU, Fon’s Privacy Policy, the Conditions for Use of the Fon Website and Fon Access Portal and the Users License of Fon Software, Fon may disconnect immediately your Fon Spot from the Fon Network and terminate this Agreement.

 

If you use the Fon Spot of a Fon Member to access the Internet, you agree not to use the Service to upload or download large files or make unfair use of the service in a manner that might cause impairment of the service for the Fon Spot owner or for the Fon Spot user.

 

III. Fon Visitors

 

In order to become a Fon Visitor, you will need: to register with Fon, purchase a Fon Pass through the available means of payment or be granted with limited or unlimited access in virtue of a Fon promotion, or a specific agreement between Fon and a Third Party.

 

The applicable rates are contained in the Fon Website and the Fon Access Portal. The Fon Visitor may obtain information on the applicable rates at any time through the Fon Website and the Fon Access Portal. These rates will include the relevant indirect taxes and any other charges where applicable and may vary from the country.

 

The means of payment for accessing Fon Services that a Fon Visitor may choose from shall be listed on the Fon Website and they will be offered through the registration process.

 

The Fon Visitor will pay Fon the corresponding amount for each Fon Pass.

 

Fon reserves the right to change, at any time, the prices, promotions, and/or discounts for the products and services that Fon provides. By continuing to use the Fon Service after the price change takes effect, you accept the new price.

 

You agree to use the Fon Services and accept to use them only for lawful purposes. If you use Fon Services for any unlawful purposes, or provide any unlawful or illegal content, or breach these TOU, Fon’s Privacy Policy, the Conditions for Use of the Fon Website and Fon Access Portal and the Users License of Fon Software, Fon may disconnect immediately your Fon Spot from the Fon Network and terminate this Agreement

 

All Fon Visitors are subject to the same obligations as the Fon Members where applicable.

 

IV. Fon Obligations

 

Fon will provide and control access to Fon Spots, authenticating and validating all Fon Members and Fon Visitors who connect through the Fon Spots.

 

Fon will register the number of users that access each Fon Spot and the type of user that has accessed each Fon Spot.

 

Fon agrees to pay the corresponding quantities to the Fon Members that activated and link their account to PayPal, where this option is permitted.

 

Quality of Service
Fon is unable to provide any warranties as to the levels of connectivity you will receive via your mobile, device or handset.

 

This may depend upon your location related to a Fon Spot. Connectivity fail to access may depend on your contract with a Fon Partner providing you limited access to the Network.

 

Fon cannot guarantee the access speed and the data transmission speed. Fon will not accept any responsibility for any connectivity issues you may experience.

 

Fon reserves the rights to suspend or revoke a Fon account should fraudulent misusage be detected.

 

Refund Policy

 

Fon shall guarantee that the authentication services it provides shall be available 80% during any 24 hour period.

If you have purchased a Pass, Fon may offer you a refund or a replacement Pass in the following circumstances:

 

  • You have not yet activated your Pass in the Access Portal;

 

  • Your Pass has not expired (you have one (1) year after the purchase to activate your Pass); or

 

  • You are unable to connect or experience loss of connection to the Fon Hotspot due to service impairments on the network.

 

A refund or replacement Pass may also be offered by Fon if the Service has been interrupted by unexpected technical problems.

The refund or replacement in all of the above cases will be at the discretion of Fon and Fon will decide based on connection records, acting reasonably, the amount of the refund or whether a replacement Pass is appropriate in the circumstances.

Refunds or a replacement Pass cannot be claimed by you if the lack of connection to the Internet is due to a fault with your device or incorrect configuration of that device.

For sake of clarity, Fon may offer the following types of Passes[1]:

 

  • 1-hour: This pass provides you an access to the network for up to 60 minutes. This Pass will expire 60 minutes after you activated it in the Access Portal. If you have time remaining from such pass, it will be credited to your account and won’t expire until you decide to use it.

 

  • 1-day: This pass provides you an access to the network for up to 24 hours. This Pass will expire 24 hours after you activated it in the Access Portal. If you have time remaining from such pass, it will be credited to your account and won’t expire until you decide to use it.

 

  • 5-day: This is a bundle of five one-day passes that can be used to access the network. The first one-day pass will expire 24 hours after you activated it in the Access Portal. The four remaining one-day passes will be credited to your account for future connections. If you have time remaining from such pass, all five one-day passes will be credited to your account and won’t expire until you decide to use them.

 

  • 1-month: This pass provides you an access to the network for up to 30 days. This Pass will expire 30 days after you activated it in the Access Portal. If you have time remaining from such pass, it will be credited to your account and won’t expire until you decide to use it.

 

Fon may still consider the validity of refund claims up to a period of thirty (30) days after the Pass has been activated in the Access Portal, in case of a multiple day-pass the last day Pass has been activated.

If you claim after this period, Fon may elect in its sole discretion, refunds with a courtesy Pass.

Once the refund has been approved, you will receive your refund via the same means used to make your purchase, or via PayPal, at Fon’s discretion.

Please contact the Fon Customer Care Team with any questions or concerns creating a support ticket from our Online End User Help Center.

[1] Fon may changes the type of Passes and prices at its sole discretion

 

Obligations relating to Fon Members that link their account to PayPal

 

Any Fon Member of Fon who has enabled the option (where such option is available) to offer a Fon Spot in exchange for compensation will receive from and Fon shall pay the Fon Member a percentage of the net revenue of any Fon Pass purchased through the Fon Member Fon Spot, excluding indirect taxes and any other charges where applicable.

 

The Fon Member may obtain access to updated information on the applicable percentages of revenue sharing and any other rates through the Fon Website. These rates shall include the relevant indirect taxes and any other fees where applicable.

 

Payments to the shall be settled once the amount due to the Fon Member has accumulated and reached the predefined amount for settling said payments as published on the Fon Website.

 

Customer Care

 

Fon shall have a Customer Care Service available with the aim of responding to the queries related to the provision of Fon Services. If you are a Fon user you can contact the Customer Care Service creating a support ticket from our online end user Help Center.

 

Any claim related to Fon Services should be addressed to the Customer Care Service, in written form, within a month of the date that the Fon user has become aware of the issue relating to the claim. The acceptance or rejection of the claim will be communicated to you within a month after its reception by Fon.

 

V. Intellectual and Industrial Property Rights

 

To preserve the uniform quality of Fon Services, you must use only the official versions of the Fon Software to provide access to our Fon Service.

 

Once the refund has been approved, you will receive your refund via the same means used to make your purchase, or via PayPal, at Fon’s discretion.

 

You accept that Fon and the Fon symbol, logos and graphics are trademarks of Fon and that Fon rights to this property are protected by law. You will immediately stop using the symbol, logos, and graphics when the Agreement is terminated.

 

You accept that the Hardware, Software, and Fon Service is protected by intellectual and industrial property laws and that Fon’s rights to this property are protected by law. You will observe the industrial and intellectual property rights, even after the termination of the Agreement.

 

You agree that any services containing proprietary content, information, and material that is protected by applicable intellectual property and other laws, including but not limited to copyright, and that you will not use such proprietary content, information or materials in any way whatsoever except for permitted use of the Services.

 

You recognise and accept that all the intellectual and industrial property rights, the Service, the content and/or whatever other element inserted in the Fon Website and Fon Portal (including, purely for information purposes and without limitation, brands, logotypes, texts, images, graphics, etc.) are protected by the applicable law. It is strictly forbidden to reproduce, distribute, publicly communicate, transfer, or whatever other act of exploitation that has not been expressly authorised by the holder of the operating rights.

 

No portion of the Services may be reproduced in any form or by any means. You agree not to modify, rent, lease, loan, sell, distribute, assign, copy, transfer, or transmit the Software, or any data obtained through the Software, to any third party or create derivative works based on the Fon Services, in any manner, and you shall not exploit the Fon Services in any unauthorised way whatsoever, including but not limited to, by trespass or burdening network capacity.

 

You further agree not to use the Services in any manner to harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of any other party, and that Fon is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, or illegal messages or transmissions that you may receive as a result of using any of the Fon Services.

 

You agree that you will use the Fon Software and Trademark, and any data accessed through the Software, for your own personal non-commercial use only.

 

Your license to use the Software, its components, and any third-party data, will terminate if you violate these restrictions. If your license terminates, you agree to cease any and all use of the Software, its components, and any third-party data. All rights in any third-party data, any third-party software, and any third-party data servers, including all ownership rights, are reserved and remain with the respective third parties. You agree that these third parties may enforce their rights under this Agreement against you directly in their own name.

 

VI. Terms of use of the Fon Website

 

Access to the Fon Website is open and free of charge. Nevertheless, some of the services and content that Fon or third parties offer on this website may be subject to prior agreement or further agreements between Fon and its Partners.

 

Use of the Fon Website and linked web pages

 

Contents of the Fon Website are strictly for consumers. Any unauthorised commercial use or resale of the contents is prohibited, except with the prior, written and express authorisation of Fon.

 

Access, browsing, and use of the Fon Website are the responsibility of the user. Consequently, the user must diligently and faithfully observe all additional instructions given by Fon relating to the use of the website and its contents.

 

Therefore, the user is obliged to use the contents in a diligent and licit manner and, in particular, to abstain from the following:

 

  1. Using the contents for any purposes whose effects are illegal, improper, against generally accepted use, or against public order;
  2. To record or copy, distribute, permit public access through any means of public communication, transform, or modify the contents, except as with the express authorisation of the owner of the corresponding rights;
  3. Any use of the content and, in particular, the information of any class found in this page or from the Fon services for the purpose of sending advertisements, direct sales communications, or any other class with a commercial purpose, unsolicited messages or spam, as well as marketing or divulging any of the aforementioned information.

 

Limitation of Liability for the Contents and Services

 

Fon offers content and services using all of the technical means that it has available to satisfy the needs of its users.

 

Fon will, as it deems necessary, make any changes, corrections, improvements or modifications to any information found on the Fon Website, to the services, or in the content without granting any right to claim or indemnification, or recognition of liability whatsoever.

 

Fon does not assume liability for any damage, injury, or loss of any kind as a result of the Fon Website’s availability or operations. Nevertheless, Fon shall take all necessary actions to reestablish its services in the event of any technical failure.

 

VII. Final Provisions

 

Terminating, changing, or transferring this Agreement

 

Either Fon or you may decide to end this Agreement at any time. If you wish to end this Agreement, you may do so by completing the following contact form fifteen (15) days in advance to effective termination of the Service. Fon may terminate this Agreement at any time, for any reason, including but not limited to violation or evidence of violation of any of the terms and conditions herein. Furthermore, Fon may suspend or revoke access if Fon believes the Fon Member is in violation of the obligations or the spirit of these TOU.

 

If Fon wishes to end this Agreement, Fon will inform you by email at the email address you have registered with Fon. This Agreement will end immediately upon either party termination. However, Fon will continue to keep all your personal information confidential and you will continue to accept and respect Fon’s intellectual property rights.

 

Fon may decide to change this Agreement at any time. We expect that changes will be necessary as new features are added, and as characteristics and specifications are added to the Hardware, Software, and Service. We shall communicate any change to these T&Cs one month before any such changes enter into force. If you are unhappy with these changes, or if you feel these changes will affect you in a negative way, you are free to end this Agreement. Fon may terminate, suspend, or interrupt at any time without prior notice access to the contents of the Fon Website. The users shall have no right to indemnification for such. Fon shall be able to transfer or assign its position under this Agreement to any another entity of its group. The transferee shall therefore subrogate in all rights and obligations of Fon under this Agreement. You accept any of the said transfers and assignments.

 

Limitation of Liability

 

Fon shall only be liable under this Agreement for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

 

Fon shall not be liable for damages incurred by reason of other services or goods received through or advertised on the Fon Services or received through any links provided in the Fon Services, as well as by reason of any information or advice received through or advertised on the Fon Services or received through any links provided in the Fon Services.

 

Fon does not exclude or limit its liability in respect of (a) its wilful default or fraud; or (b) death or personal injury.

 

Severability

 

If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction, such provision shall be severed and the remainder of its provisions will continue in full force and effect as if this Agreement had been executed with the invalid, illegal, or unenforceable provision omitted.

 

Entire Agreement

 

This TOU together with Privacy Policy, and (where applicable the Fon Application Software License Agreement, the Fon Software License Agreement or the relevant additional terms that you accept as part of the registration process, new product or additional service) represents the final and entire agreement between you and Fon regarding the Service and products and supersede all previous agreements relating to the Service.

 

Jurisdiction and Law

 

This Agreement is subject to the laws of England, without regard to choice or conflicts of law principles and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.

 

VIII. Definitions

 

Agreement means this Terms of Use, together with the registration form, Fon’s Privacy Policy and, where applicable, Fon Software License Agreement and the Fon Application Software License Agreement, and the Cookies Policy.

 

Fon Access Portal (or Fon Portal) is the portal used by Fon in Fon Spots through which a Fon Member or Fon Visitor can register and access the Fon Network.

 

Fon Hardware or Hardware: Hardware distributed by Fon or by a third party which will be used to connect to the Fon Network.

 

Fon Member is the registered user of Fon that shares bandwidth through a Fon Router or a router of a Fon Partner with the Fon functionality installed, in exchange for free connection to any Fon Hotspot of the Fon Network. Some Fon Members may have special rights and obligations.

 

Fon Network is the world-wide network of WLAN hotspots based on a community whose members share their broadband internet connection; these hotspots are either based on separate stand-alone Foneras or integrated with Customer Premises Equipment and provided as a best-effort service.

 

Fon Partner means a third party which has entered a partnership with Fon. Fon Partners are published in Fon Website.

 

Fon Pass(es) or Pass (es): Ticket that is purchased by a Fon Visitor in order to be able to access a Fon Spot.

 

Fon Router is the device distributed by Fon or its Partners and enabled with the Fon Software. Fonera, Fonera SIMPL, or Fonera for small business are brands of Fon Routers.

 

Fon Services or Services are the services provided by Fon that consist of providing access to the Fon Network, providing information about the location of the Fon Spot, authenticating and registering the Fon Members and Fon Visitors, and any additional service that Fon offers to the Fon Partner or the Fon Member.

 

Fon Software or Software: Software distributed by Fon or installed into the router of a Fon Partner that enables Fon Members to access the Fon Network.

 

Fon Spot means a public WLAN access point that belong to the Fon Network and that is operated by Fon, customers of Fon, or Fon Partners.

 

Fon Visitor is a registered user who does not offer a Fon Spot and who purchases and uses paid access to a FonSpot or is otherwise entitled to free limited or unlimited access in virtue of a Fon promotion or specific agreement between Fon and a Third Party.

 

Fon Website (or Site): Each and every one of the elements and contents of the website from which one can access the products and services provided by Fon.

 

Third Party means any person or entity that is not a party to this Agreement.

 

ISP means Internet service provider.

 

Wi-Fi means Wireless communications technology.

 

You and you: refer to you the Fon Member or Fon Visitor.

 

1 In Poland The cost for sending FON on 7368 is 3 PLN/ 3,69 PLN with VAT. The cost for sending FON on 7468 is 4 PLN/4,92 PLN with VAT

Privacy Policy of Fon

 

(Date of last version February 2013)

 

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The following text is in English:

 

1. Registration data

 

When you sign up for the Fon Service, we may collect information we ask you for, like your username, password, e-mail address, date of birth, gender, postal code, and country. We may also collect information you voluntarily add to your profile, such as your mobile phone number and mobile service provider.

 

2. Store of your Data

 

Fon Wireless Ltd is the Data Controller of the data you are proving and fully complies with the current legislation regarding the protection of data of a personal nature, and with the confidentiality commitments characteristic of the activity that it undertakes. Furthermore, Fon complies with the UK Protection Act 1998, complementary regulation and other relevant legislation.

 

All of your personal data that Fon receives and stores shall be kept in a file called “Clients File”. The file is registered before the Information Commissioner’s Office with the registration number Z9433580. a company registered under the laws of England whose registered office is at 25 Farringdon Street, London, EC4A 4AB, United Kingdom and registered before the Registrar of Companies for England and Wales under the number 5661131 is solely responsible for this file. The data filed is adequate, appropriate and does not exceed the scope, purpose, and goals of the services that Fon provides.

 

3. How Fon uses and shares the information Fon collects

 

The purpose of this file is for Fon to better serve its users as well as to maintain contact with them. Fon may also use the data to send commercial information as well as for any other purpose Fon deems to be in the interest of its users, as explained herein.

 

We may share or use the information we collect, including your personal information for the above mentioned purposes to:

 

(i)  provide, personalize, and improve your experience with the Fon Service. ensure technical functioning of the Service and products and services made available through the Fon Service, develop new products and services, and analyze your use of the Fon Service,

(ii)  You agree and accept that the data you provide to Fon can be shared

(i) between companies of Fon ́s Group, subsidiaries and affiliates.

(ii) the Fon Partner in the country where the Fon Spot is located that provides the internet access powered by Fon for the provision of the service; Fon Partners will be published in the Fon Website.

(iii) to respond to legal process (e.g. a court order or authority request), if we believe in good faith that it is necessary to do so; to comply with requirements of mandatory applicable law; to protect the safety of any person and to address fraud, security or technical issues.

The treatment of personal data and its use for commercial communications purposes complies with the applicable legislation.

 

4. Payment data

 

When you purchase a Fon Pass or make other purchases through the Fon Service, your credit card, SMS or PayPal information and other financial data that we need to process your payment are collected and stored by third party payment processors, and we may collect some limited information, such as your postal code and details of your transaction history related to the Fon Service. These third parties generally provide us with some limited information related to you, and your card’s type, expiration date, and last four digits. The use of your data by our invoicing service provider is subject to its privacy policies.

 

5. Fon Spots location data will be published

 

While the Agreement is in place, Fon will publish the information relating to the Fon Spot location and address of all Fon Spots. This is indispensable for other Fon users to access the Fon Network.

 

You accept and agree that Fon needs to share the address of your access point to enable other Foneros to find it. You will contact us through our customer care support service if you want to edit the location information to make it less specific – for example, removing the apartment or suite number from an address, or giving a street number range (8 – 14 Main Street) rather than a precise number, and fuzz the geolocation data.

 

These fuzzed addresses will be visible in forms such as Fon maps and directories of nearby access points. We will not publicly associate your name with your address and access point, and we will not make your name or more specific address available to third parties. We cannot guarantee that third parties will not be able to deduce your precise address.

 

6. Worldwide Fon Spots’ Access and Security

 

Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable content. Fon Spots in different countries may be subject to differing local laws, and we may be required to store data to comply with those laws.

 

Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from your home nation, the country in which you reside, or any nation in which you are located when using the services. Those third countries and the applicable law may not ensure an adequate level of protection.

 

The access, data and information regarding such access through each Fon Spot is governed by the laws of the country where the Fon Spot is located.

 

Fon has adopted the technical measures necessary to maintain the security level required, according to the nature of the personal data processed and the circumstances of this processing, with the objective of avoiding (in the realm of the possible and always using the latest in technology) its alteration, loss, processing or non-authorized access.

 

7. Accessing to Third Party websites

 

Our Privacy Policy does not apply to any other company or to any other company’s websites or services even if you access them through Fon Spot.

 

If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

 

You understand that by using any of the Fon Services you agree to use the services at your sole risk and that Fon shall not have any liability to you or any other person for any third party services for content, service or products that may be deemed offensive, indecent, or objectionable, which content may or may not be identified as having explicit language, and that the results of any search or entering of a particular URL may automatically and unintentionally generate links or references to objectionable material.

 

You acknowledge and agree that Fon is not responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such third party Materials or web sites.

 

In addition, third party Services and third Party Materials that may be accessed from displayed on or linked to from Software are not available in all languages or in all countries. Fon makes no representation that such services and materials are appropriate or available for use in any particular location.

To the extent you choose to access such services or materials, you do so at your own initiative and are responsible for compliance with any applicable laws, including but not limited to applicable local laws.

 

Fon, and its licensors or Partners, reserve the right to change, suspend, remove, or disable access to any Fon Services at any time without notice.

 

In no event will the Fon be liable for the removal of or disabling of access to any such services.

 

This clause will survive at any termination of this Agreement.

 

8. Rights related to your data

 

You can exercise your rights to access, amend, delete and contest the data you have provided. Should you wish to notify us in this respect, send us your written request by email to: privacy@Fon.com. Do not forget to clearly state the right you wish to exercise.

 

Fon’s goal is to respect your privacy to the best of its ability. Please contact us at privacy@Fon.com with suggestions for improving this Policy.

Fon SLA Terms

 

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The following text is in English:

 

Fon General Terms & Purchase Policy

 

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Terms and Conditions: These Terms and Conditions for the Sale of Equipment (hereinafter “TCSE”).

Fon Technology, S.L.: The Company that provides or sells the Products made available to the Customer through its web page, in all territories of the World with the exception of the United States (hereinafter “Fon”).

Fon US, Inc.: The Company that provides or sells the Products made available to the Customer through its web page in the United States territory (hereinafter “Fon”).

Products: All products offered, promoted and made available to the Customer through the Fon web page.

Customer: Any physical or legal person that purchases or acquires Fon Products through its web page.

Customer’s offer to buy: The Customer’s Order for the Product.

Promotion: Product offer with a discount from regular price, valid for a limited time period, and for a specific number of units.

Order Confirmation: Fon’s written acceptance of the Customer’s order.

Purchase Confirmation: Email sent by the Customer to Fon confirming all the purchase details, including the Customer’s personal data and data concerning the product being purchased.

Price: The total amount of money that the Customer has to pay to Fon to purchase or acquire the Products.

 

1. Scope

 

1.1. These TCSE will apply to all purchases of Fon Products made available through its web page.

1.2. These TCSE take precedence over any other conditions, unless such others have been expressly agreed between Fon and its Customers.

1.3. All Product orders will be considered as an offer by the Customer to purchase said Products in accordance with these TCSE.

1.4. Fon’s Confirmation of the Order to the Customer constitutes its acceptance of the Customer’s offer to purchase subject to these TCSE.

1.5. The Customer will be solely responsible for verifying the purchase according to Fon’s Confirmation of the Order and must inform Fon of any error or inaccuracy in said Order within 24 hours of receipt by Fon of the Order Confirmation. Fon will not have any responsibility for the delivery of any Product with which the Customer is not satisfied, which arises from any error or inaccuracy in the order, if the Customer has not informed Fon of any omission in any information referred to above.

 

2. Price and Payment Methods

 

2.1. The Price to be paid by the Customer for the Product acquired is the price established in Fon’s Order Confirmation, broken down into the Product price, taxes and delivery costs. The Product price must agree with the information provided in Fon’s web page.

2.2. The Price must take into account any difference in amount payable arising from the payment method chosen.

2.3. Payment for the purchase of the Product will be made prior to delivery of the Product, using any of the payment methods offered in the Fon web page.

2.4. Fon may suspend the delivery of the Product when it has not received payment in full for purchase of the same.

 

3. Delivery

 

3.1. The Product will be delivered to the address indicated by the Customer in the Order Confirmation and as verified in the Purchase Confirmation.

3.2. Fon undertakes to deliver the Product within 30 days following the Customer’s Purchase Confirmation. In the event that the delivery cannot be made within this period because the Product is not available, Fon must inform the Customer, who has the right to cancel the Contract and to receive reimbursement of the amount paid for said Product within 30 days.

3.3. Any loss, fault or damage howsoever arising in relation to the Product or packing must be advised by the Customer to Fon within fourteen (14) days from receipt of the product. If the Customer does not advise such loss, fault or damage in the product or packing within said period, the Customer will be responsible for all risk of damage or fault in the Product delivered.

3.4. Unless otherwise stated in the product promotion, the Customer shall be responsible for the delivery costs, which shall be duly identified and broken down in the Price.

 

4. Right to return or decline to accept the Product

 

4.1. If the Customer is not satisfied with the Product when it arrives, he may return it provided that he does so within fourteen (14) calendar days from the date of receipt. In order to return the Product, the Customer must indicate his intention to do so by sending an email to: shop@Fon.com

4.2. If the order has been dispatched, you may return the goods to us and we will organize a refund (excluding delivery cost).

4.3. Fon will not accept any product that has been used by the Customer or has been returned in an unacceptable or unserviceable condition. To this end, the Product must be returned without any damage whatsoever, in perfectly useable condition and in its original packaging.

4.4. Once the Product has been received in good condition, Fon will reimburse the Product Price to the Customer within thirty (30) days, via the payment method used to purchase the Product. 4.5.

Any claim related to Fon Products shall be addressed, in writing, to the Customer Care Center, one month from the date the Fon customer identified the issue the claim is related to. The acceptance or denial of the claim will be communicated to the Customer one month after Fon receives it. Once Fon accepts the claim, Fon will have five (5) working days to settle the same.

 

5. Product’s Guarantees

 

5.1. Products sold by Fon through its web page will have a guarantee of two (2) years from the delivery date of said product. The day when the Customer receives the Product and signs the delivery statement is deemed to be the delivery date.

5.2. The Client must advise Fon of the non-compliance of the Product within a two (2) month time frame from the date he identifies the non-compliance.

5.3. Fon’s guarantee does not include failures produced by negligence, hits, or improper use or handling of the product by the Customer. The guarantee also does not cover the incorrect installation of the Product by the Customer, if he does not follow the directions provided by Fon or the Product’s manufacturer.

 

6. Limitation of Liability

 

Fon will not have any liability to its Customers: (i) For any delay in delivery of the Product, which is not Fon’s responsibility. (ii) For any damage to the Product caused by any act or omission of the Customer. (iii) For any damage to the Product caused by any improper changes made to the Product by the Customer. (iv) For any Product that is not in accordance with the Customer’s request, and where the Customer has not sent a Purchase Confirmation in accordance with Condition 1.5 of these TCSE. (v) Arising out of any incorrect usage of the Product by the Customer. (vi) For any defective Product when such defect arises as a result of unforeseen circumstances, accidents, humidity, electrical surges or any other environmental factors, and said defect has not been communicated to Fon by the Customer in accordance with Condition 3.3 of these TCSE.

 

7. Customer’s Obligations

 

7.1. The Customer undertakes at all times to provide true and accurate information as requested through the Fon web page when placing its Order, and to ensure that such information remains accurate.

7.2. The Customer agrees to accept, be bound by, and comply with all the provisions and conditions of these TCSE.

7.3. The Customer undertakes to enable the Product to be delivered and to provide Fon with an address where the Product can be delivered.

 

8. Confidentiality and Data Protection

 

8.1. Each party undertakes to treat all information received from the other as confidential.

8.2. All Customers’ personal data obtained by Fon will be treated and processed in accordance with Fon’s Privacy Policy available in its web page. Data provided by the Customer will be kept in an automatic filing system for personal data, created and maintained under the responsibility of Fon.

8.3. Fon may transfer personal data to other companies of the Fon Group, and to other companies hired by Fon to provide the services regulated by these TCSE, in accordance with its Privacy Policy (please read Fon’s Privacy Policy carefully).

8.4. Fon guarantees the security and confidentiality of all of its communications with its Customers. All on-line payments are made through a secure server and are protected against third-party interference.

 

9. Termination of the Contract

 

Either Party may terminate this Contract at any time in the event that the other Party fails to comply with these TCSE.

 

10. Severability

 

If any of these conditions is declared to be invalid, illegal or not applicable by any court of competent jurisdiction, said condition will be removed, but without rendering the whole Contract null or void and the rest of the conditions will remain in force and only those conditions which have been considered as invalid, illegal or not applicable shall be removed.

 

11. Applicable Law and Jurisdiction

 

Both parties expressly agree that Spanish law will govern this Contract. Any dispute arising between the Parties relating to the interpretation, execution or elimination of these TCSE will be submitted to the competent Courts and Tribunals to consider such matters as they apply to consumers, in the place where such obligation is to be carried out or the purchasing party’s place of domicile. If the purchasing party is domiciled outside Spain, both parties agree without exception to submit to the Jurisdiction of the Courts and Tribunals of the City of Madrid (Spain).

 

12. Miscellaneous

 

12.1. The Customer can find all information relating to the provision of the Fon Service, details of product Offers and information at: www.Fon.com.

12.2. Fon advises its Customers that accessing the file containing the electronic form of the contract constitutes proof that they have entered into the contract.

12.3. This Contract between Fon and the Customer will be expressed in English, Spanish, French or German language versions.

 

13. Unique terms applied to purchases in the United States

 

United States: This Contract applies between the Customer and Fon US, Inc., a Delaware incorporated company. This Contract will be bound, and so the Customer accepts, by the laws of New York. Both parties agree to be subject to New York’s courts and jurisdiction.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Fon Application Software License Agreement

 

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The following text is in English:

 

 

 

 

Impressum (for Germany)

 

Adresse:

Calle Quintanavides 15, planta 1 28050 Madrid
Spanien

 

Geschäftssitz:

Fon Wireless Limited
25 Farringdon Street, London, EC4A 4AB, United Kingdom 
Großbritannien

 

Ust-ID-Nr. 888417960

 

Die Gesellschaft wurde im Firmenregister für England und Wales unter Nr. 5661131

eingetragen. Sowie als GmbH gemäß dem Company Act am 22. Dezember 2005.

 

Kontakt:

Bitte verwenden sie unsere Kontaktformulare, falls Sie Fragen zu unserem Unternehmen, sowie den von unseren Gechäftsbereichen bereitgestellten Produkten und Dienstleistungen haben. info@fon.com

 

Regulierungsbehörde:

 

Ofcom

Riverside House 
2a Southwark Bridge Road 
 London SE1 9HA
Großbritannien

 

Haftungsausschluss:

Fon Wireless Limited übernimmt keine Haftung für die Korrektheit, Vollständigkeit und Genauigkeit der Inhalte dieser Webseite, unternimmt alle vernünftigen Anstrengungen, korrekte, vollständige und genaue Informationen bereitzustellen.

 

Fon Wireless Limited ist der Inhaber des Urheberrechts und aller anderen Rechte Geistigen Eigentums für alle Webseiten, einschließlich Layout, Quelltext und Software sowie deren Inhalte, einschließlich – nur zu Informationszwecken und nicht ausschließlich dafür – Warenzeichen, Logotypen, Texte, Bilder, Grafiken usw.

 

Fon Wireless Limited stellt Inhalte und Dienstleistungen mithilfe aller technischen Hilfsmittel zur Verfügung, über die Fon Wireless Limited verfügt, um die Bedürfnisse seiner Benutzer zu befriedigen.

 

Fon Wireless geht davon aus, dass Sie bei der Verwendung dieser Webseite die Nutzungsbedingungen von Fon Website einhalten.

 

Fon Wireless Limited übernimmt keine Haftung für Schäden, Verletzungen oder Verluste, die aus der Verfügbarkeit dieser Webseite entstehen. Ungeachtet dessen wird Fon Wireless Limited alle notwendigen Maßnahmen ergreifen, um die Dienste bei einem technisch bedingten Ausfall wiederherzustellen.

 

Fon Wireless Limited distanziert sich hiermit von den Inhalten der verknüpften Seiten und betrachtet sie nicht als sein Eigentum.

 

Datenschutz:

Persönliche Daten werden nicht ohne Genehmigung an Dritte weitergegeben, außer um den Service zu überprüfen. Fon Wireless Limited hat alle technischen und organisatorischen Maßnahmen ergriffen, um die Rechte der Nutzer zu schützen.

 

Alle Nutzer müssen die Fon Nutzungsbedingungen bei der Registrierung bei Fon akzeptieren.

 

Sonstige Vereinbarungen:

Englisches Recht gilt nur für diese Nutzungsbedingungen und die Beziehung zwischen dem Nutzer und Fon Wireless Limited.

 

Die Ungültigkeit einer oder mehrerer dieser Nutzungsbedingungen wirkt sich nicht auf die Gültigkeit der anderen Bestimmungen aus. Alle ungültigen Bestimmungen müssen in Form eines Zusatzes durch eine gesetzesmäßigere Vereinbarung ersetzt werden, welche den Interessen von Fon Wireless Limited so nahe wie möglich kommt.

 

Fon Wireless Limited behält sich das Recht vor, diese Nutzungsbedingungen jederzeit so zu ändern, dass die Änderungen zu einem späteren Zeitpunkt in Kraft treten.

 

Copyright:

Copyright © 2013 Fon
Letzte Aktualisierung: 15. November 2011

Code of Practice for Customer Complaints in the UK

 

Download the following document:

Fon Code of Practice UK

Online Dispute Resolution for Customers in the EU

 

The Regulation 524/2013 on Online Dispute Resolution (ODR) enables EU consumers and traders to submit any disputes arising from online transactions to the ODR process, which has the form of an interactive website. Consumers will be able to submit a complaint online via the ODR platform, in the language of their choice. Please click here for further information http://ec.europa.eu/consumers/odr/. Fon can provide you with further details of this platform if you contact us by email at complaintseu@fon.com 

Fon Spot Legal Notice

 

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The following text is in English:

 

WiFi for Business Terms of Use

 

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Welcome to Fon, by registering your Fon router You are joining the Network and You agree to be bound by these Terms of use of WiFi for Business Service, hereinafter “Agreement”. Please read this Agreement, it may affect your legal rights. If You do not agree to this Agreement, You may not access the Fon service, so please refrain from using it.

Fon’s Cookie Policy

 

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Updated: November 2015

The purpose of this cookies policy (”Cookies Policy”) is to provide you clear and explicit information about the cookies that are used on this website and other Fon websites that are identified below (henceforward “Fon Websites”). The Cookies Policy is subject to periodical updates. Its aim is to help you understand the use we make of cookies, the purpose of the cookies used, and the options available to you to manage or modify them. You can access this information at any time using the link that appears on the website.

 

Fon Websites use own cookies and third-party cookies to improve the user’s experience. Additionally, if you give your consent we will use cookies that permit us to obtain further information about your preferences and personalise the Fon Websites in accordance with your individual interests. By signing in to the website and/or simply browsing (with cookies enabled in your browser), you accept the installation of cookies. If you delete all your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or internet browser you will have to tell us your preferences again.

 

What is a cookie?

 

A cookie is a small data file that is downloaded from a website on to your computer or mobile phone.

 

Cookies enable the website to remember how you use the site but don’t contain any personal information and can’t be used to identify who you are.

 

The purpose of cookies on Fon Websites is to make it easier and quicker for you to use them. For example, if you have to sign in to use a service, a cookie will remember that you have already signed in so that you won’t have to enter your username and password on every single page you visit.

 

Cookies can also measure how many people are visiting Fon Websites and how they are using them. This means that this information can be used to improve the user’s overall experience.

 

Cookies on this site are set for Fon Websites only.

 

How to control and delete cookies.

 

If you continue without changing your settings, we will assume that you are happy to receive all cookies on Fon Websites.

 

However, if you wish change your cookie settings at any time, to restrict or block the cookies that are set by Fon Websites, or indeed any other website, you can do this through your browser settings. The ”Help” function within your browser should tell you how to do so.

 

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information please refer to Microsoft Support or “Help” within the browser.

 

  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information please refer to Mozilla Support or “Help” within the browser.

 

  • Chrome: Settings -> Show advanced settings -> Privacy -> Content settings. For more information please refer to Google support or “Help” within the browser.

 

  • Safari: Preferences -> Security. For more information please refer to Apple support or “Help” within the browser.

 

Please be aware that restricting cookies may impact on the functionality of Fon Websites. If you wish to view your cookie code, simply click on a cookie to open it. You will see a short string of text and numbers. The numbers are your identity card which can only be seen by the server that gave you the cookie.

 

For more information on how to do this on the browser of your mobile phone, please refer to your handset manual.

 

To opt out of third parties collecting any data regarding your interaction on Fon Websites, please refer to their websites for further information.

 

What types of cookies do Fon Websites use?

 

Fon Websites use the cookies* described below and which we have classified according to their purpose:

 

*(This list of cookies used may be modified in accordance with the inclusion or exclusion of services on Fon Websites)

 

  • TECHNICAL COOKIES

 

These cookies permit you to browse the Fon Websites and allow you to access different options or services that we offer. Fon uses “session-based” cookies to ensure that your visit to this site functions as smoothly as possible.

 

Technical cookies remember the choices or preferences you’ve already made when searching for information or using a service, and are also used to help Fon servers cope with changes in traffic to the site. These cookies let you move around the website and use essential features such as secure areas, shopping carts and online billing. These cookies do not gather any personal information about you that could be used for advertising purposes or to remember where you’ve been on the internet.

 

Accepting these cookies is a condition of using the Fon Websites, so if you prevent them we cannot guarantee your security or predict how our website will perform during your visit.

 

Technical cookies on www.fon.com www.gramofon.com www.wifiapp.fon.com.

Name Purpose Information Expires
JSESSIONID This cookie is a session identifier, sent by the server. Fon’s own cookie When the user exits the browser
PHPSESSID Php cookie to verify the maintenance of the session and confirm that the user has logged in correctly. Fon’s own cookies When the user exits the browser
symfony Cookie for internal use, necessary for the functioning of the website and verification of the predetermined language. Fon’s own cookies When the user exits the browser
zendesk_shared_session These are third-party cookies whose purpose is to retain the session information for sharing between Zendesk applications. zendesk.com When the user exits the browser
zendesk_session zendesk.com When the user exits the browser

 

 

Technical cookies on www.partner.portal.fon.com.

Name Purpose Information Expires
org.springframework.web.servlet.i18n.CookieLocaleResolver.LOCALE Stores the browser language. Own cookie During the session
JSESSIONID This cookie is a session identifier, sent by the server. Fon’s own cookies When the user exits the browser
portal_cp

purch_cp

 

These cookies are used as session identifiers and to process purchases. Fon’s own cookies During the session

 

  • ANALYTICS COOKIES

 

These are cookies that permit us to track and analyse the user’s behaviour on the Fon Websites. The information gathered through this type of cookie is used to measure the activity on Fon Websites and draw up browser profiles of the users of these sites, applications and platforms. Their purpose is to enable the introduction of improvements by analysing data on the user’s use of the service.

 

Analytics cookies gather information on how you use our websites, e.g. what pages you visit and if you experience any errors. These cookies do not record any data that can identify you – all the recorded information is anonymous and is solely used to help us improve the functionality of our websites, to understand the interests of our users and to measure the effectiveness of our advertising.

 

Objective:

 

  • To provide statistics on how our website is used.

 

  • To check the effectiveness of our product advertising.

 

  • To help us improve the Fon Websites and inform us of any error that may occur.

 

  • To test out different designs of our websites and use this information to make improvements to the sites.

 

  • To know how many people visit our portal, which pages they view and how they navigate through the site.

 

  • Cookies that store information on the behaviour of users obtained through the continued observation of their browsing habits enable us to develop a specific profile to target publicity accordingly.

 

Analytics cookies on www.fon.com www.gramofon.com www.wifiapp.fon.com.

Name Purpose Information Expires
_pk_id.X.XXXX These cookies are used to anonymously and randomly analyse browsing.

 

Piwik Org. 48 hours
_pk_ref.X.XXXX Piwik Org. 6 months
_pk_ses.X.XXXX Piwik Org. 30 minutes
_utma These cookies are used to collect information on how visitors use the portal. We use this information to compile reports and help us improve the site. The cookies collect information in an anonymous way, including the number of visitors to the site, where visitors were when they entered the site and the pages they visited. Google Analytics cookie 2 years
__utmb Google Analytics cookie 30 minutes (automatically deleted on changing website or closing the browser)
__utmc Google Analytics cookie When the user closes the browser
__utmz Google Analytics cookie 6 months
_ga To distinguish users. Google Analytics cookie 2 years
_gat Used to throttle request rate. Google Analytics cookie 10 minutes

 

Analytics cookies on www.partner.portal.fon.com.

Name Purpose Information Expires
_ga To distinguish users. Google Analytics cookie 2 years
_gat Used to throttle request rate. Google Analytics cookie 10 minutes
_pk_id.X.XXXX These cookies are used to anonymously and randomly analyse browsing. Piwik Org. 48 hours
_pk_ref.X.XXXX Piwik Org. 6 months
_pk_ses.X.XXXX Piwik Org. 30 minutes

 

  • PERSONALISATION COOKIES

 

Personalisation cookies are used to provide services or to remember your settings in order to improve your visit, such as, for example, the language, the type of browser you use to access the service, the regional settings from where you connect, etc.

 

Objective:

  • To remember the settings you’ve applied such as language and layout.

 

  • To remember if we’ve already asked you if you want to fill out a survey.
  • To show you when you’re logged in to the website.

 

  • To share information with partners to provide a service on our website The information shared will only be used to provide the service, product or function and not for any other purpose.

 

Some of these cookies are managed for us by third parties – in these cases, we don’t allow these third parties to use these cookies for any purpose other than those listed above.

 

You can’t control whether or not these cookies are used, but preventing them may mean we can’t offer you some services, and will reduce the support we can offer you. It’s also possible that preventing these cookies stops us remembering that you didn’t want a specific service.

 

Personalisation cookies on www.fon.com www.gramofon.com www.wifiapp.fon.com.

Name Purpose Information Expires
localefon Remembers the language the user has chosen. Fon’s own cookie 1 year
localeData Remembers the language the user has chosen. Zendesk.com cookie 30 days
Drupal.visitor.country

Drupal.visitor.countryname

Remembers the user’s detected country. Exempt from changes to privacy regulations 15 days

 

  • ADVERTISING COOKIES

 

Advertising cookies are cookies that help, in the most efficient way possible, with the management of advertising spaces that Fon may decide to include on its Fon Websites. These advertising cookies permit the collection of anonymous statistical data on visits received in order to monitor an advertising campaign.

 

Objective:

 

  • To expand information on the adverts targeted to each anonymous user.

 

  • To offer advertising that’s in line with user interests.

 

Advertising cookies on www.fon.com www.wifiapp.fon.com.

Name Purpose Information Expires
DoubleClick Enables the collection of information in order to offer you adverts you may be interested in. https://support.google.com/adsense/answer/2839090?hl=en 1 day

 

Advertising cookies on www.gramofon.com.

Name Purpose Information Expires
Adroll Enables the collection of information in order to offer you adverts you may be interested in. https://www.adroll.com/about/privacy 5 years
DoubleClick Enables the collection of information in order to offer you adverts you may be interested in. https://support.google.com/adsense/answer/2839090?hl=en 1 day
Appnexus Enables the collection of information in order to offer you adverts you may be interested in. http://www.appnexus.com/cookies 3 months
BidSwitch Enables the collection of information in order to offer you adverts you may be interested in. http://www.iponweb.com/privacy-policy/ 2 years
Google Adwords Conversion Enables the collection of information in order to offer you adverts you may be interested in. https://support.google.com/adwords/answer/2407785?hl=en 1 day
LiveRamp Browser monitoring to gather information and present segmented publicity, targeting the user’s preferences. http://liveramp.com/cookies-101/ 6 months
MLN Advertising by Yahoo Enables the collection of information in order to offer you adverts you may be interested in. http://mlnadvertising.com/privacy/ 2 years
Right Media Enables the collection of information in order to offer you adverts you may be interested in. https://info.yahoo.com/privacy/us/biz/rightmedia/details.html 2 years

 

Advertising cookies on www.partner.portal.fon.com.

Name Purpose Information Expires
ad-id Targeting and publicity amazon-adsystem.com Persistent
ad-privacy Targeting and publicity amazon-adsystem.com Persistent

 

  • SOCIAL MEDIA COOKIES

 

Social media cookies are linked to services provided by third parties, such as ‘Like’ buttons and ‘Share’ buttons. The third party provides these services in return for recognising that you have visited our websites.

 

Objective:

 

Third parties may use social media cookies to:

 

  • Link them to social networks such as Facebook, Twitter or LinkedIn, etc., who may subsequently use the information on your visit to target advertising to you on other websites.

 

  • To provide advertising agencies with information on your visit so they can present you adverts that you may be interested in.

 

  • You can control whether or not these cookies are used, but preventing them may stop us from offering you some services. All of these cookies are managed by third parties, and you may alternatively use the third parties’ own tools to prevent these cookies.

 

  • To permit the user to share content with their social circle that they may find interesting.

 

Social Networking cookies for www.fon.com www.gramofon.com.

Name Purpose Information Expires
datr
locale
lu
_e_oPLf_0
 

Used to recognise the user.

facebook.com  

 

 

 

Determined by each social media network

__stid sharethis.com
NID

PREF

google.com
guest_id
k
pid
twitter.com

 

Updates and modifications to the Cookies Policy

 

Fon may modify this Cookies Policy in accordance with new legal or regulatory requirements, or in accordance with the inclusion or exclusion of services offered on Fon Websites, so we therefore recommend that you check this policy every time you access our websites. However, when there are significant changes made to this Cookies Policy the user will be informed via a notice on the Fon Websites.

 

If you would like more information on the use we make of cookies, please send an email to support@fon.com.

 

Email Disclaimer

 

English:

 

This email is confidential and the information contained in it may also be protected by intellectual property rights. Any unauthorized use of the information contained herein (including, but not limited to, unauthorized total or partial reproduction, communication or distribution in any form) is prohibited. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person: to do so could be a breach of confidence. Thank you for your co-operation. Please contact legal@fon.com if you need assistance.

 

Español:

 

Este correo electrónico es confidencial, y la información en él contenida podrá también estar protegida por los derechos de la propiedad intelectual. Cualquier uso no autorizado de la información aquí contenida (incluyendo de forma enunciativa pero no taxativa, cualquier reproducción, comunicación o distribución, de la manera que sea, total o parcial no autorizada), estará prohibida. Si lo recibe por error, queda avisado de su carácter. Le agradecemos nos notifique inmediatamente por correo electrónico y en ese caso elimine este mensaje de su sistema. Le rogamos no copie este correo ni lo utilice para otros fines ni divulgue su contenido a terceras personas, en caso contrario, incurrirá en incumplimiento de la confidencialidad. Agradecemos su colaboración. Si necesita cualquier ayuda, póngase en contacto con nosotros en legal@fon.com.

 

Português:

 

Este e-mail é confidencial e as informações nele contidas também podem estar protegidas por direitos de propriedade intelectual. É proibida qualquer utilização não autorizada das informações aqui contidas (incluindo, mas não se limitando a, não autorizada reprodução total ou parcial, comunicação ou distribuição, de qualquer forma). Se o recebeu por engano, fica avisado da sua importância. Por favor, notifique-nos imediatamente por e-mail de resposta e, de seguida, elimine esta mensagem do seu sistema. Por favor, não o copie nem o use para quaisquer fins, nem divulgue o seu conteúdo a qualquer outra pessoa: fazê-lo poderia ser uma quebra de confiança. Obrigada pela sua colaboração. Se necessitar de ajuda, agradecemos que nos contacte através do endereço legal@fon.com.

 

Deutsch:

 

Diese Mitteilung ist ausschließlich für den beabsichtigten Empfänger bestimmt. Sie kann vertrauliche Informationen enthalten, die dem Schutz des Gesetzes unterfallen. Jede unerlaubte Verwendung des Inhalts und der darin enthaltenen Informationen ist verboten. (einschließlich, aber nicht beschränkt darauf, der vollständigen oder teilweisen Vervielfältigung, Veröffentlichung oder Verteilung in jeglicher Form). Sollten Sie nicht der beabsichtigte Empfänger sein, teilen Sie uns dies bitte umgehend per email an die Absenderadresse mit und vernichten diese Mitteilung einschließlich aller Anlagen. Die Nachricht darf weder kopiert noch für andere Zwecke benutzt werden. Die Weitergabe an andere Personen ist untersagt und wird als Vertrauensbruch gehandhabt. Danke vielmals für Ihre Kooperation. Für weitere Fragen wenden Sie sich bitte an legal@fon.com.

 

Française:

 

Ce courrier électronique est confidentiel et les informations qu’il contient peuvent être protégées par des droits de propriété intellectuelle. Toute utilisation non autorisée des informations contenues dans ce courrier (y compris, mais sans s’y limiter, la reproduction totale ou partielle non autorisée, la communication ou la distribution sous n’importe quelle forme) est interdite. Si vous l’avez reçu par erreur, vous êtes averti de son état. Veuillez nous en informer immédiatement en répondant à ce courrier électronique, puis supprimez-le de votre système. Vous être prié de ne pas le copier, ne pas l’utiliser, à quelque fin que ce soit, et de ne pas divulguer son contenu à un tiers : cela pourrait être considéré comme un abus de confiance. Nous vous remercions de votre coopération. Veuillez contacter legal@fon.com si vous avez besoin d’aide.

 

ελληνικά:

 

Этот email является конфиденциальным, а содержащаяся в нем информация может быть защищена правами интеллектуальной собственности. Запрещается любое несанкционированное использование содержащейся в этом мейле информации (включая, но, не ограничиваясь этим, ее полное или частичное воспроизведение, передача или распространение в любой форме). В случае получения мейла по ошибке, вы предупреждены о его статусе. Пожалуйста, немедленно известите нас об этом, ответив на мейл, а затем удалите его из вашей системы. Пожалуйста, не копируйте его и не используйте его ни для каких целей, не разглашайте его содержание другим лицам: сделав это, конфиденциальность может быть нарушена. Благодарим за ваше содействие. Если вам нужна помощь, свяжитесь с нами по адресу: legal@fon.com

 

日本人:

 

本メールの内容は機密情報であり、本メールに含まれる情報は知的財産権により保護されています。ここに含まれる情報を許可なく使用することは(許可なく全情報またはその一部を複製したり、いかなる方法で伝達または配布することを含むが、必ずしもこれに限定されない)、禁止されています。誤ってこのメールを受信された場合、その通告の対象となります。直ちに、返信メールにて当社までその旨ご連絡いただき、このメッセージを貴システムから完全に削除してください。本メールをコピーしたり、いかなる目的でこれを利用したり、また他者にその内容を開示しないでください。これを行った場合は、秘密漏えいと見なされます。ご協力ありがとうございます。ご不明な点がありましたら、legal@fon.com までお問い合わせくださ。


한국의:

본 이-메일은 기밀에 속하며 그리고 또한 이에 포함된 인포메이션도 역시지적 자산권에 의하여 보호되고있다. 이에 포함된 인포메이션의 불법 사용은 (어떠한 형식이든지 부분적인 복사, 커무니케이션 또는 보급의 불법 사용이 한정되지 않는 범위를 포함히여) 절대로 금지되어있다. 혹시 오해로 메일을 받았을 경우 이러한 상태를 지각하여, 우리에게 즉시 이-메일의 답으로 통고하기바라며, 그 후에 현 메시지를 당신의 시스템으로 부터 말소하기를 바란다. 이를 복사하거나 또 다른 목적으로 사용하지 않기를 바라며, 또한 이 내용을 다른 사람들에게 폭로하지 않기 바란다. 이는 즉 신뢰의 말소하는 결과인 것이다. 협력에 감사를 드리며, 만일 도움이 필요한 경우에legal@fon.com 에 컨택트하기 바란다.

Fon App End User Agreement

 

Choose your language to open a PDF file:

Française | Português | Español | Deutsch | 日本人 | Nederlands | Polski | ελληνικά | Italiano한국의

 

Use and Access of the Fon App and Purchasing an Access Pass through the Fon App.

 

Welcome to the Fon App. This end user agreement, (hereinafter, “Fon App End User Agreement”) informs you about the terms of the service provided through this app (hereinafter, “Fon App”).

 

The Fon App will enable you to connect to the Fon Spots worldwide upon the payment of a recurrent subscription (hereinafter, “Service”).

 

By downloading or using the Fon App, these terms will automatically apply to you – you should make sure therefore that you read them carefully before using the Fon App.

 

Fon is offering you the Fon App to use for your own personal use, but you should be aware that you cannot send it on to anyone else, and you’re not allowed to copy, or modify it. The Fon Application Software License Agreement will apply to the Fon App.

 

Please find here the links to the Fon’s website which are part of the Fon App End User Agreement:

 

  • Privacy Policy that explains how we will be treating your data and how to contact us in relation to your data.

 

 

  • The Fon Spot Legal Notice that includes the information related to the Fon Spots that you will be connecting to.

 

QUALITY OF SERVICE AND LIABILITY

 

Fon is committed to ensuring that the Fon App and the Service are as useful and efficient as possible. For that reason, Fon reserves the right to make changes to the Fon App at any time and for any reason.

 

  • The Fon Spots are not owned or operated by Fon. Fon is not able to estimate upload or download speeds at these locations.

 

  • Fon is unable to provide any warranties as to the levels of connectivity you will receive via your mobile or device. This may depend upon your tariff or your network provider, your handset and your location related to a Fon Spot.

 

  • Fon will not accept any responsibility for any connectivity issues you may experience.

 

If you download the Fon App outside of a Wi-Fi area, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing or downloading the Fon App, or other third party charges.

 

In using the Fon App, you’re accepting responsibility for any such charges if you are not duly connected to the Fon Spot through the Fon App, including roaming data charges when using the Fon App or the Service outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the Fon App, please be aware that Fon assumes that you have received permission from the bill payer for using and/or downloading the Fon App.

 

PAYMENTS, CANCELLATIONS AND TERMINATION OF THIS END USER AGREEMENT

 

If you reside in a country which is part of the European Union and have purchased a subscription Fon pass through the Fon App, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (hereinafter, “Cooling-off Period”), but only if you have not logged in or otherwise redeemed or started to consume the paid subscription. You must send your communication of cancellation before the 14-day period has expired, by completing the following contact form.

 

The payment of the Fon App will be done through a third party store or market platform (hereinafter, “Third Party Platform”) such payment will be done by a way of recurring payment subscription (hereinafter, “Paid Subscription”). As the payment will be done through such Third Party Platform, you should check the downloading and/or purchasing payment terms of this Third Party Platform.

 

The payment to Fon will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription through your subscription page or directly through the subscription option to cancel the activation or any other way set for this purpose within the Third Party Platform, in any case before the end of the current subscription period. Alternatively you could complete the following contact form.

 

Fon will not refund any Paid Subscription already paid after the Cooling-off Period and the Service will be provided until the last day of the current subscription period. From the next day of the last day of the current Paid Subscription the payment will be not be charged.

 

Fon may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Service after the price change takes effect, you accept the new price.

 

Fon reserves the right to modify, suspend, discontinue or terminate the Service and this Fon App End User Agreement at its sole discretion and Fon will not be liable to you or to any third party. To the extent possible, Fon will warn you in advance of any modification, suspension, discontinuance or termination of the Service or the Fon App End User Agreement. Termination of the Service will not affect the Paid Subscriptions that you have already acquired until the end of the subscription period.

 

In anything not contained in this Fon App End User Agreement, the Third Party Platform terms shall apply.

 

All definitions not set in this Fon App End User Agreement shall be construed in accordance with the definitions included in the Terms of Use of Fon and other applicable policies.